Comcast
January 20, 2010
I know there are probably a lot of people out there who will disagree with me on this but I must say it anyway. I have been very impressed with the quality of service from Comcast. We have our phone/internet/tv through Comcast and their level of service is beyond superior to Dish Network. I don’t cuss much, if ever, but Dish Network brought the profanity out during a call a few years back when they failed three times (twice in one day) to come out on a service call and then proceeded to accuse me of being difficult to deal with. After 12 wasted hours of my life spent waiting on them to show up and another 2 hours on the phone, they were lucky I am a pretty laid back guy.
Comcast on the other hand, has always shown up when they said they would, the guy who initially set up our cable ran into a major problem when he found out that our underground cable had been cut. Instead of the expected hour long installation it turned into 4 hours while he had to run a new cable from the box to our house. Because I helped him with this and got under the house to run the cable he threw in a $70 wire box for free. With one exception where a drunk driver took out the main Comcast splitter, we have never had an issue with their services. We had to go get a new box for our TV today and even though there were about 40 people ahead of me, I was in and out in about 20 minutes.
So, I figured I would spread some love to a company that a lot of people most likely hate. Thanks Comcast.
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